Returns & Refunds
We want you to love your ArcNeon lights. If something is not right, here is how we handle it.
Damaged, defective or wrong item
If your item arrives damaged, does not work, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos or a short video. We will send a replacement or give you a refund.
Changed your mind
You can request a return within 14 days of delivery if the item is unused, in its original condition and packaging. Return shipping costs are paid by the customer. Please contact us first. Items sent back without approval may not be accepted.
How refunds work
Once we receive and inspect a returned item, we will email you the result. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to show it.
Non-returnable
- Items that have been used, damaged by the customer or modified
- Items returned after the return window
Cancellations
To cancel an order, contact us as soon as possible. We can only cancel it before it ships.
Not received
If your parcel has not arrived within the delivery time on our Shipping Policy, contact us and we will look into it.